Shipping policy

Returns

Because of our boutique production method, all sales are final. If you are for any reason dissatisfied with your purchase, please reach out to our customer service team at info@mrayparfums.com for assistance. Our goal is to meet customer expectations each and every time. 

We recommend our Glass Aged Parfums Discovery Set as the best way to explore our collection and find your favorite fragrance.

Processing Times

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

Please note that during peak seasons, special releases, or promotional periods, processing times may take a little longer — but we’ll always keep you updated.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently offer the following options:

  • Standard Shipping:  5-7 business days ($15)

  • Expedited Shipping:  2-4 business days ($30)

Shipping Restrictions

Due to the alcohol content in our perfumes, international shipping and air shipment options may be limited. At this time, we only ship within the United States.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for the tracking information to become available.

Lost, Stolen, or Damaged Packages

Molly Ray Parfums is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package arrives damaged, please contact us at info@mrayparfums.com within 7 days of delivery, and we’ll assist in filing a claim or replacing the item where possible.

Returns Due to Shipping Issues

If an order is returned to us due to an incorrect address or refusal of delivery, the customer will be responsible for any reshipping costs.

Questions

If you have any shipping-related questions or special delivery requests, please email us  at info@mrayparfums.com and we’ll be happy to help.